Frequently Asked Questions
Everything you need to know about shopping with Strandbags Australia.
What are your delivery options and costs?
We offer standard shipping across Australia starting at $9.95, or free delivery on all orders over $100. Express shipping options are also available at checkout for faster delivery.
How do I return an item purchased online?
You can return your items within 30 days of purchase either by visiting any Strandbags store for a free return or by mailing it back to our warehouse using our online returns portal.
Do your handbags and suitcases come with a warranty?
Yes, all our products are covered by a manufacturer's warranty. Specific warranty periods vary by brand, with many of our luggage brands offering 3-year to 10-year limited warranties.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay, Zip, and PayPal.
Can I track the status of my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
How do I care for my leather bags?
To maintain the quality of your leather products, we recommend using a leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or moisture.